The jugs are packed individually in brown cardboard boxes, with two inners to keep the jugs in place within the box. The boxes have been drop-tested for breakage.
Please call us immediately and if possible email us a photo of the damaged jug, so that we can contact our courier company. The jug will of course, be replaced at no charge.
Yes this is feasible, but you will need to call us for a price and pay for it by card over the telephone, as the jugs will be sent by Royal Mail as opposed to our normal courier – it costs approximately £11 for a Large jug.
As the jugs are made of earthenware, the jugs are prohibitively expensive to send and also we have done it for customers in the past, and unfortunately more often than not, the jugs either do not arrive and or arrive back with us in a damaged state.
It depends, on the amount purchased and whether the jugs are being sent to the same address. Please call us and we can discuss your requirements over the telephone.
The jugs can be gift wrapped, for an additional fee and we can also include personalised messages/notes with the jugs. Please call or email us on sales@glugglejugs.co.uk to dissuss.
We recommend that the jugs are washed by hand. They can be occasionally put in the dishwasher, however, frequent washing in the dishwasher may affect the glaze.
If you are not happy with the jug we will happily give you a refund once the jug is returned to us. If for whatever reason the jug is faulty we will replace the jug for you.
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Welcome to our Frequently Asked Questions (FAQ) page.